Planning and Organising
- Plan manpower needs for efficient labor use, considering business and seasonal trends.
- Prepare yearly housekeeping and laundry budgets, ensuring accountability for revenue objectives.
- Recommend maintenance of furnishings and facilities to the General Manager, ensuring cleanliness and good repair.
- Collaborate with the executive team to meet guest needs.
Operations
- Oversee housekeeping, laundry, and gardening services, setting and communicating standards through training.
- Ensure cleanliness in all areas and adherence to health and safety requirements.
- Maintain up-to-date departmental SOPs/LSOPs.
- Support staff for Task Force Missions and ensure floral decorations meet standards.
Departmental Leadership
- Align housekeeping team with hotel strategy, liaising with HR for recruitment and training.
- Control payroll and expenses, manage supplier relationships, and maintain inventory records.
- Coordinate external cleaners as needed and ensure proper handling of lost and found items.
- Conduct bi-monthly linen inventory and prepare summaries for budget critiques.
- Foster a motivational work environment and train staff to be multi-skilled, minimizing material waste