Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
BangkokJob Summary
Monitor system and network infrastructure use various tools to ensure optimal performance. Troubleshoot and triage technical issues within defined areas. Track and document incidents and resolutions through a ticketing system. Perform routine operational tasks and activity checks. Escalate complex issues to management, IT teams, third parties, or vendors as appropriate.Job Description
- Monitor systems. Using diversified tools to monitor the performance and capability of computer systems.
- Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
- Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
- Execute some operation routine task or activity check
- Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
Qualifications
- Minimum 0-3 years of network operation center or support service.
- BS degree in Information Technology, Computer Science, or equivalent.
- Knowledge of computer systems, cloud, network, and business impact of events and symptoms.
- Experienced in monitoring tools, ITSM tools, backup, and DR tools.
- Knowledge of service subject matter and business processes.
- Knowledge of incident models, diagnostic tools, methods.
- Be able to work on shifts 24x
Recruiter
Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)