Overview
Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality advertisement and promotions.
Qualifications
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Computer operations
Preferred Qualifications:
- Inbound calls, email and chat support experience as an advantage.
- Have exceptional grammar typing accuracy skills – experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevantmarket/region that will be supported
- Flexible in shifting schedule
Responsibilities
- Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
- Identify customer needs and assist them in using specific features and functionalities in the client platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about client products and community standards
- Use market-specific knowledge,signals and insightsto spot and scope scalable solutionsto improve the support of our community of customers
- Identify inefficiencies in workflows and suggestsolutions
- Gather, analyze and utilize relevant data to develop waysto improve the overall user experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global team