Job Purposes
Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively
Key Roles and Responsibilities
- Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
- Schedule shifts for customer service staffs to ensure appropriate worktime
- Control overall operations and make statistic report of service use to submit to relevant functions
- Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
- Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
- Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
- Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers
Qualifications
- Bachelor’s degree in related field
- Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
- Have communication skills, including English skills
- Have good and tidy personality
- Be responsible and patient
- Have problem-solving skill
- Have service mind and good human relations