Represent a good image of the shopping mall and company.
Supervise team members in delivering beyond expectation service standards.
Manage the smooth operation at service counters including.
Queue Management.
Operational Issue Resolution.
Service Accuracy.
Documentation and Stock Management.
Promotion & Rewards Management.
Team Coordination.
Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers.
Promote company initiatives.
Support other teams during activities and events.
Hours of operation: 5 working days per week.
2 Shift 9.00 - 19.00 Hrs. and 12.00 - 22.00 Hrs. (9 hours + Break 1 hours = 10 hours per days)
Functional Skills & Experiences
3-5 years experience in customer service
Fluent of spoken and written English
Competence in Computer & Digital Literary
Familiar with application & program usage
Understanding of basic calculation i.e. % discount, on-top discount, % redemption.