Job Description
Our Crew / Guest Experience Leader plays a crucial role in creating the first impression for our customers and is vital in delivering an excellent experience to everyone who visits our store. You will be the face of our brand, ready to care for, serve, and assist customers to ensure their visit is as smooth and pleasant as possible.
Key Responsibilities:
o Greet customers with a warm smile and enthusiasm.
o Provide accurate and complete information about products, services, promotions, or answer customer inquiries.
o Recommend and suggest items that suit customer needs.
o Maintain the tidiness and cleanliness of common areas and the store premises.
o Provide various forms of assistance to customers, such as queue management, helping locate products, or other appropriate services.
o Assist customers in case of issues or escalate matters to the store manager/relevant personnel.
o Engage with customers in a friendly and approachable manner to foster a welcoming and warm atmosphere.
o Listen to customer feedback and suggestions to improve services.
Key Responsibilities:
o Greet customers with a warm smile and enthusiasm.
o Provide accurate and complete information about products, services, promotions, or answer customer inquiries.
o Recommend and suggest items that suit customer needs.
o Maintain the tidiness and cleanliness of common areas and the store premises.
o Provide various forms of assistance to customers, such as queue management, helping locate products, or other appropriate services.
o Assist customers in case of issues or escalate matters to the store manager/relevant personnel.
o Engage with customers in a friendly and approachable manner to foster a welcoming and warm atmosphere.
o Listen to customer feedback and suggestions to improve services.