Job Title: Contract to Cash Lead (Thailand)
Based in Unilever House, Bangkok
About Unilever Ice Cream
Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.
Job Purpose
Managerial role for all activities in the Collect pillar. This role acts as lead for Collection of dues from Customers and settlement of Customer Claims relating to in-market spends. Develop and maintain an End to End efficient and effective invoice to cash process. Executes collection policy and ensures execution of financial controls in collaboration with the 3rd party service provider.
Main Responsibilities
- End to end delivery of the Invoice to Cash objectives
- Delivery of Cash flow targets through efficient collection of dues and minimizing overdue
- Ensures risk free balances in Customer accounts
- Establish working relationship and act as FPOC between the 3rd partly service provider
- Customer engagements for Collect and Claims related activities and escalations
- Cash collection & application on time
- Escalations t0 CD leadership regarding customer Overdue and reconciliation differences
- Manage people (portfolio share, work allocation, attrition, leaves, etc.)
- Assist team-members with exceptional situations or customer escalations and in-market roles to ensure a seamless Invoice to Cash process
Experience & Qualification
- Bachelor’s degree in business administration, Supply Chain Management, accounting, or a related field.
- Minimum of 5 years of experience in accounting, collection, and/or customer service, with a focus on customer’s related collection and claims scope.
- Strong accounting and customer relationship management skills.
- Excellent analytical and problem-solving abilities.
- Proficient in excel analytical skills
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
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Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.