Customer Service and Support
Location
Bangkok, Thailand
Job Title:
Content Moderator (Mandarin-Simplified Speaker)Job Description
As a Content Moderator who is a native Mandarin (Simplified) speaker to review and manage user-submitted content on our platform. The role involves ensuring content complies with community guidelines and platform policies, identifying and removing violations, investigating user reports, and staying up-to-date with emerging online trends to maintain a safe environment for users.Responsibilities:
- Review user-submitted content to ensure it aligns with the platform's policies and community guidelines.
- Apply the platform’s policies and community guidelines fairly and consistently.
- Identify and remove content that violates platform’s policies and community guidelines.
- Review and investigate user-submitted reports about potentially inappropriate contents and help resolve any issues.
- Continuously monitor changes in online content trends, including new types of harmful material or emerging online behaviors, to ensure the platform remains safe for its users.
Preferred Qualification:
- Strong attention to detail and ability to think critically.
- Effective communication skills.
- Ability to perform tasks objectively, free from biases or personal beliefs, while aligning with client policies.
- Professionalism in handling sensitive content.
- Having previous experience in outsourcing, customer service, or content moderation is a plus.
Required Qualification:
- Excellent comprehension and communication skills in Simplified - Mandarin (Native) and English (B1).
- A bachelor's degree in any field is welcome.
Working shift & schedule:
- Rotational shifts 24-7 and days off
- Any 5 days working week
- Must be flexible to work on weekends & public holidays
Benefits:
- KPI & Attendance Incentives
- Medical Insurances
- Housing allowance
- Visa & Work permit sponsorship
- Relocation package (Flight & Hotel)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
Language Requirements:
English (Required), Mandarin (Required)Time Type:
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