1. Patient care
- Greeting customer with service behavior
- Assist patient for body’s weight measurement before and post dialysis treatment
- Coordinate with others department
- Clinic and patient document preparation
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Assist nurse for Patient Laboratory coordination
- Assist Nephrologist when visit patient
2. Administration and Documentation
- Check patient visit slip and record patient Dialysis payment to system and document
- Coordinate with Finance department about payment record daily
- Record patient reimbursement information to online system
- Record Patient information to nephrology society of Thailand system
- Summarise daily revenue and patient volume and submit to Finance department or assigned person on time
- Manage daily and monthly inventory stock and report to Head nurse
- Summarise used volume of medical supply and equipment daily
- Manage office supplies stock and place orders
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
3. Communication and service
- Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response.
- Assist nurse for checking patient schedule, patient location and identify patient reimbursement category
- Communicates and coordinates effectively with multidisciplinary team.
- Provide service to patient and family with quality of care.
- Demonstrates willingness to take a good care of patient and family
- Provide excellent service
- Complies with accepted dress code.
- Maintains a professional image among colleagues and to the public.
4. Quality and safety
- Performs activities as safety standard
- Follow Infection control policy
- Report all incident and customer feedback to nurse.
- Demonstrates willingness to initiate or participate in unit quality activities for safety culture.