Client Service Executive

Key Responsibilities

• Perform receptionist work by answering routine questions and referring other questions to the appropriate persons.
• Greet, meet, and take care of clients and visitors.
• Answer incoming local and overseas calls and direct them to appropriate personnel.
• Take messages and ensure that they are received by the appropriate personnel.
• Receive, record, and route courier packages delivered to the firm and/or individuals in the firm.
• Maintain a record of outgoing courier packages.
• Record local and overseas call and postage charges and provide personnel expense reports for payroll deduction processing.
• Schedule and maintain records for the usage of meeting rooms.
• Maintain neatness of the lobby, conference rooms, and client service area.

Qualifications

Background and Experience

• Bachelor’s Degree in any field.
• At least 1-2 years of experience in customer service preferred.

Skills & Attitude

• Communication skills – have very good written and spoken skills in both Thai and English.
• Organizational skills – be able to effectively manage multiple assignments and prioritize work.
• Service mindset – demonstrate true commitment in achieving positive matter outcomes.
• Problem-solving skills – have excellent judgment and ability to react with appropriate level of urgency to situations that require quick response or turnaround.
• Technological Proficiency – be proficient in Microsoft Office Suite (MS Outlook, MS Word, MS Excel, and MS PowerPoint) and be willing to learn new computer programs.
• Other relevant qualities – detail-oriented, reliable, responsible, can-do attitude.

Please send the CV to: recruit@tilleke.com

Ready to join us?

Please submit CV & all related documents to recruit@tilleke.com