Bars and Beverage Manager

Company Description

The Fairmont Bangkok Sukhumvit, set to open its doors in the vibrant heart of Bangkok, will be the first Fairmont brand in Thailand. This 416-room luxury hotel, taking design inspiration from the Kingdom's rich cultural heritage and contemporary dynamism, will offer an exquisite blend of traditional Thai aesthetics and modern sophistication. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as an outdoor swimming pool, an extensive gym and an entire floor of wellness spa. For corporate and social groups, the Fairmont Bangkok Sukhumvit will offer two ballrooms, as well as eight meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Bangkok Sukhumvit is set to become the social epicenter of Bangkok, embodying our belief that a Fairmont is a truly special place!

Job Description

This position is responsible for the overall supervision and strategic management of all Bar operations and Beverage quality within the hotel. As a key leader, you will be instrumental in ensuring that every beverage offering truly embodies our inspirational dream to show the world that true luxury is inclusive, by making special happen and turning moments into special memories for our guests.

Key Responsibilities:

• Bars and Beverage Operations:
  • Oversee and manage all aspects of the hotel's bar operations across all eight dining and bar venues, ensuring seamless service and a consistently high-quality guest experience.
  • Be the custodian of beverage quality for the entire hotel, ensuring standards are met and exceeded, and that every offering provides an invitation to surprise.
  • Drive innovation and creativity in beverage menu development, introducing new and exciting options that reflect our belief that true luxury today is inclusive.
  • Manage cost control and conduct regular menu engineering for all beverage offerings to maximize profitability while maintaining exceptional quality.
  • Maintain accurate inventory of all beverage products and bar equipment, ensuring proper stock rotation and minimizing waste.
  • Work closely with the culinary team and other departments to ensure cohesive offerings and seamless service delivery.
  • Develop, implement, and maintain the highest policies and standards for all bar and beverage operations, reflecting our commitment to consistently deliver a balanced scorecard.
  • Ensure compliance with all local regulations regarding alcohol service and responsible beverage practices.
  • Supervise the meticulous maintenance and cleanliness of all bar areas, reflecting our belief in the importance of every detail.

• Team Management:
  • Interview, select, recruit, and develop a high-performing Bars and Beverage team, identifying and nurturing talent with potential. Our colleagues are the heart and soul of our hotels.
  • Conduct regular performance reviews with the team, providing constructive feedback and fostering professional growth.
  • Constantly monitor team members’ appearance, attitude, and degree of professionalism, ensuring they embody our character traits of being special, surprising, indulgent, empathetic, approachable, genuine, timeless, and accountable.
  • Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business, and fostering a culture where we are connectors.
  • Prepare weekly staff schedules, meticulously balancing anticipated business, operating budgets, and our unwavering standards of service.
  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues, and provide a regular forum for department communication, reinforcing our commitment to celebrating and connecting our past, present, and future.
  • Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with the Hygiene Manager, Housekeeping, and Engineering Department, ensuring a pristine environment for our guests and colleagues.
  • Perform other duties assigned by the Management of the hotel.

Prospective & Expectation:

At Fairmont Bangkok Sukhumvit, we believe that everyone is the Guest Service, Security, Sales & Marketing, and Human Resources Person. This means:

• Guest Service: Every interaction is an opportunity to delight and create a truly special experience, reflecting our commitment to turning moments into special memories.
• Security: We are all responsible for maintaining a safe and secure environment for our guests and colleagues.
• Sales & Marketing: We actively identify and pursue opportunities to promote our exceptional offerings and enhance the hotel's reputation.
• Human Resources: We contribute to a positive and supportive work environment, fostering growth and well-being for our team members. We hold ourselves accountable to helping make our community a better place.

Qualifications

Knowledge and Experience:

• Diploma in Hospitality Management/Food & Beverage preferred.
• Additional certification(s) in Food & Beverage, especially in mixology or sommelier disciplines, will be an advantage.
• Extensive experience in all aspects of bar operations and beverage management.
• Minimum 3 years of relevant experience in a similar capacity with a proven record in delivering exceptional beverage operating results.
• Excellent reading, writing, and oral proficiency in English language.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Competencies:

• Strong leadership, interpersonal, and training skills, enabling you to inspire and guide your team.
• Exceptional communication and customer contact skills, allowing you to connect authentically with guests and colleagues.
• Results and service-oriented with an unwavering eye for details, ensuring every beverage offering is flawlessly executed.
• Ability to multi-task, work well in stressful & high-pressure situations, maintaining composure and efficiency.
• A true team player & builder, fostering a collaborative and supportive environment.
• A motivator & self-starter, consistently seeking opportunities for improvement and innovation.
• Well-presented and professionally groomed at all times, embodying the elegance and sophistication of the Fairmont brand.
• Fluent proficiency in both written and spoken English and Thai is a must, essential for creating truly personalized and approachable experiences that connect genuinely with our diverse local and international guests and colleagues, ensuring every interaction turns into a special memory.
• Proficiency in a third language will be considered a significant advantage.