Job description
- Validate and ensure outputs from relationship management team are in line with regulatory, compliance and internal standard through screening or sample checking
- Ensure Relationship Management Team is aware of quality and compliance status through collations of checking results
- Share best practices within and among relationship team or internal working partners
- Provide effective and efficient operational support to the relationship management team in particular on complex relationships and complicated operation requests
- Provide input and suggestions on process streamlining and various control mechanisms
- Support senior management in identifying strategies to maintain and enhance overall relationship return and ensure early identification of potential credit issues
- Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment
- Increase HSBC's share of wallet with our clients
- Identify business opportunities via daily contact with customers at different levels
- Provide general support in servicing client relationships and enhancing income generation
- Prepare briefing notes in advance of key client meetings
- Act as primary point of contact for clients and internal colleagues
- Complete review and submission of credit risk returns including limit excess or exception, security or documentation outstanding, monthly credit control reports etc.
- Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved
- Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
Requirements
- Credit and analytical skills an advantage
- Knowledge of banking products and internal HSBC systems an advantage
- Excellent interpersonal skills and good presentation skills
- Possession of a positive attitude to customer-service handling
- Command of both spoken and written English and Mandarin